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Terms Conditions That Govern Your fd444 Account

These terms set out the rules that apply when you open and use your fd444 account — covering deposits via bKash, Nagad and Rocket, withdrawal requests, account conduct, and how disputes are handled.

Account EligibilityWallet & Payment RulesWithdrawal ConditionsAccount ConductJurisdiction Clause

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TERMS ENQUIRIES

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team is the right place to start. You can reach us through live chat, email, or your account message centre — whichever is most convenient from your device.

Team online

Live Chat

Open the chat window from any page in your account. Our team handles terms-related questions alongside general account support.

Email Support

Send a detailed message to our support address. Include your account ID and the specific clause or transaction you are asking about.

Account Message Centre

Log in and use the in-account messaging tool for a written record of your query and our response — useful for formal disputes.

What These Terms Cover and How They Apply

fd444 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on fd444, you confirm that you have read, understood, and agreed to these terms in full. They apply to every action you take on the platform — placing a wager, requesting a withdrawal, contacting support, or updating your account details. We may

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update these terms from time to time; when we do, we will notify you through your registered contact method before the changes take effect. Continued use of your account after that notice means you accept the revised terms. These terms do not override any applicable law
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in your jurisdiction. Where local law conflicts with any clause here, local law takes precedence. Your use of bKash, Nagad, or Rocket to fund or withdraw from your account is also subject to the terms of those payment providers, which operate independently of fd444. We are
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not responsible for delays or restrictions imposed by those providers. If you are accessing fd444 from a region where online wagering is restricted or prohibited, these terms do not grant you any right to access the platform — eligibility is determined solely by your local law
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and the regions we currently support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security and Your Rights Under These Terms

We take the integrity of your account seriously. These terms exist to protect both sides — you have clear rights around data, access, and dispute resolution, and we have clear obligations around how we handle your account and wallet activity.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your PIN or OTP with anyone, including support staff.

Data Handling

We hold only the account and transaction data needed to operate your wallet and process payments via bKash, Nagad, and Rocket. Retention periods follow applicable law.

Requesting Changes

To update your registered mobile number or payment details, submit a request through the account message centre with identity verification. Changes take effect after review.

Dispute Process

Raise a formal dispute through the account message centre. We aim to acknowledge within one business day and resolve within a reasonable period, documented in writing.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account changes, and what happens if something goes wrong.

You must meet the age requirement set by your local law and be in a region where access to our platform is permitted. Eligibility is determined by local law and the regions we currently support — not by these terms alone.

We can update the terms, but we will notify you before changes take effect. Continuing to use your account after that notice counts as acceptance. You can close your account if you do not agree.

Check that the transfer was sent to the correct account number shown at the time of deposit. If the funds left your wallet but did not credit, contact support via live chat with your transaction reference number.

Submit a request through the account message centre. You will need to verify your identity before any registered details — including your mobile number or linked Rocket wallet — can be changed.

You can raise a formal dispute through the account message centre. We will acknowledge it and work toward a resolution in writing. If local law provides additional consumer rights, those apply alongside this process.

The terms apply uniformly to all accounts, but your access and eligibility depend on local law in your specific location. Players in Dhaka and elsewhere should confirm that access is permitted under applicable local rules.

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